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CONFLICT MANAGEMENT FOR TECHNICAL PROFESSIONALS

$ 1,750

2025

DATES & VENUES

APRIL 14TH – 18TH KUALALUMPUR – MALAYSIA

JULY 21ST – 25TH GABORONE – BOTSWANA

OCTOBER 27TH – 31ST DUBAI – UAE

 

COURSE OBJECTIVES

  • Identify diverse conflict styles and productive approaches to managing them
  • Improve your communication approach to enhance working relationships
  • Recognize underlying causes of conflict in challenging conversations
  • Managing difficult team dynamics to improve overall performance
  • Engage colleagues in constructive problem solving
  • Learn, practice and follow a process of resolving conflict
  • Become more confident in handling interpersonal and common workplace conflict.

FOCAL POINTS

  • Understanding Organizational conflict
  • Conflict management styles
  • Resolving conflict within teams
  • Current strategies for handling conflict in the workplace
  • Dealing with anger in ourselves
  • Defusing anger and aggression in others
  • Conflict negotiation skills
  • The language of conflict resolution
  • The conflict resolution process
  • Conflict resolution using the Thomas- Kilmann instrument
  • Communication and interpersonal relations skills
  • Stress and anger management Techniques
  • the Agreement Frame

WHO SHOULD BENEFIT

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

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