COURSE OBJECTIVES
- Identify diverse conflict styles and productive approaches to managing them
- Improve your communication approach to enhance working relationships
- Recognize underlying causes of conflict in challenging conversations
- Managing difficult team dynamics to improve overall performance
- Engage colleagues in constructive problem solving
- Learn, practice and follow a process of resolving conflict
- Become more confident in handling interpersonal and common workplace conflict.
FOCAL POINTS
- Understanding Organizational conflict
- Conflict management styles
- Resolving conflict within teams
- Current strategies for handling conflict in the workplace
- Dealing with anger in ourselves
- Defusing anger and aggression in others
- Conflict negotiation skills
- The language of conflict resolution
- The conflict resolution process
- Conflict resolution using the Thomas- Kilmann instrument
- Communication and interpersonal relations skills
- Stress and anger management Techniques
- the Agreement Frame
WHO SHOULD BENEFIT
Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.
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