VIP AND PROTOCOL MANAGEMENT

COURSE OBJECTIVES

• Understand the universal principles of protocol, etiquette, courtesy and manners
• Display cultural sensitivity across international dynamics
• Navigate and manage interpersonal dynamics in important encounters
• Make a good impression and avoid causing offence or embarrassment in high profile situations
• Display appropriate international business etiquette in many context
• Prepare and host VIP visits and formal occasions
• Interact respectfully with people from many cultures, nations and regions
• To enable each and every one of our trainees to continue giving reliable, efficient and professional services to their clients, mainly beyond the boundaries of their own region or country.

FOCAL POINTS

• Principles of business etiquette and protocol
• Flawless professional and personal conduct
• Achieving communication success
• Proper communication etiquette
• Planning and hosting VIP visits and occasions
• International and local variations

WHO SHOULD BENEFIT

personnel officers, public relations professionals, organizers of events, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

DATES, VENUES AND PROGRAMME FEES