CONFLICT MANAGEMENT FOR TECHNICAL PROFESSIONALS (CMTP)

COURSE OBJECTIVES

• Identify diverse conflict styles and productive approaches to managing them
• Improve your communication approach to enhance working relationships
• Recognize underlying causes of conflict in challenging conversations
• Managing difficult team dynamics to improve overall performance
• Engage colleagues in constructive problem solving
• Learn, practice and follow a process of resolving conflict
• Become more confident in handling interpersonal and common workplace conflict.

FOCAL POINTS

• Understanding Organizational conflict
• Conflict management styles
• Resolving conflict within teams
• Current strategies for handling conflict in the workplace
• Dealing with anger in ourselves
• Defusing anger and aggression in others
• Conflict negotiation skills
• The language of conflict resolution
• The conflict resolution process
• Conflict resolution using the Thomas- Kilmann instrument
• Communication and interpersonal relations skills
• Stress and anger management Techniques
• the Agreement Frame

WHO SHOULD BENEFIT

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

DATES, VENUES AND PROGRAMME FEES