SUPERVISORY AND CONFLICT MANAGEMENT SKILLS (SCMS)

COURSE OBJECTIVES

• Resolve conflicts decisively and diplomatically
• Acquire a polished and more powerful managerial styles
• Tap other people’s resources to get the job done
• Empower yourself and your staff
• Say NO and feel comfortable with your decision
• Establish or improve your power base
• Exercise greater influence on others

FOCAL POINTS

• Assertive management
• Organizational behavior and development
• Behavior rehearsal exercises
• Conflict resolution and management
• Self-improvement plans
• People skills
• Values, attitudes, and life style skills
• Motivation through non-financial incentives
• Problem solving and creativity

WHO SHOULD BENEFIT

All executives responsible for helping people work together effectively:

• Managers
• Directors
• Supervisors
• Project managers
• Strategic management planning personnel