PROTOCOL EMOTIONAL INTELLIGENCE MANAGEMENT PEIM

COURSE OBJECTIVES

• Facing difficult people with ease and confidence
• Giving and receiving feedback and constructive criticism
• Facing and coping with change in the organization
• Creating and coping with in the organization
• Setting a plan for continued interpersonal growth and development

FOCAL POINTS

• Dealing with difficult clients
• Boss strategy
• Develop a strong self-concept and professional image
• Self-esteem building tools and techniques
• Handling confrontations
• Communication styles
• Change management
• Attire etiquettes
• Minute taking and report writing

WHO SHOULD ATTEND

• Personal assistants
• Executive secretaries
• Office managers/controller
• Executive secretaries
• Administrative assistants
• Customers service staff

DATES, VENUES AND PROGRAMME FEES