TOTAL QUALITY MANAGEMENT FOR EFFECTIVE OPERATIONS (TQMEO)

COURSE OBJECTIVES

• Determine the impact of quality on profitability
• communicate the importance of customer focused TQM
• Use seven QC tools for data collection analysis
• Implement a business strategy driven by total Quality Management (TQM)
• Accomplish the cultural transformation necessary for successful implementation of total quality practices.

FOCAL POINTS

• Introduction to total quality management concepts
• Principles of total quality management
• Improvement tools and methodologies
• The success and continuous improvement process elements of TQM
• Benchmarking as a tool to improve quality and business processes
• Implementing Total Quality Management
• Benefits of Total Quality Management

WHO SHOULD BENEFIT

Executives, engineers and supervisors from QA, production, maintenance, and engineering and all those who are engaged in quality models and TQM implementation as well as improving organizational performance.

DATES, VENUES AND PROGRAMME FEES