COURSE OBJECTIVES
- Facing difficult people with ease and confidence
- Giving and receiving feedback and constructive criticism
- Facing and coping with change in the organization
- Creating a positive corporate image
- Setting a plan for continued interpersonal growth and development
FOCAL POINTS
- Dealing with difficult clients
- Boss strategy
- Develop a strong self-concept and professional image
- Self-esteem building tools and techniques
- Handling confrontations
- Communication styles
- Change management
- Attire etiquettes
- Minute taking and report writing
WHO SHOULD ATTEND
- Personal assistants
- Executive secretaries
- Office managers/controllers
- Executive officers
- Administrative assistants
- Customer service officers
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