PROFESSIONALISM AND CORPORATE ETIQUETTE (PCE)

COURSE OBJECTIVES

• Facing difficult people with ease and confidence
• Giving and receiving feedback and constructive criticism
• Facing and coping with change in the organization
• Creating a positive corporate image
• Setting a plan for continued interpersonal growth and development

FOCAL POINTS

• Dealing with difficult clients
• Boss strategy
• Develop a strong self-concept and professional image
• Self-esteem building tools and techniques
• Handling confrontations
• Communication styles
• Change management
• Attire etiquettes
• Minute taking and report writing

WHO SHOULD ATTEND

• Personal assistants
• Executive secretaries
• Office managers/controllers
• Executive officers
• Administrative assistants
• Customer service officers

DATES, VENUES AND PROGRAMME FEES