ASSERTIVENESS AND INTERPERSONAL SKILLS

COURSE OBJECTIVES

• Facing difficult people with ease and confidence
• Giving and receiving feedback and constructive criticism
• Communicate assertively while being productive and cooperative
• Working with others to achieve a productive and involved team setting
• Setting a plan for continued interpersonal growth and development

FOCAL POINTS

• Listening skills
• Negotiation skills
• Develop a strong self-concept and professional image
• Handling confrontations
• Self-esteem building tools and techniques
• Communication styles
• Work independence

WHO SHOULD BENEFIT

• Personal assistants
• Executive secretaries
• Office managers/controllers
• Executive officers
• Administrative assistants
• Customer service staff.