DATE : 7TH -11TH APRIL, 2025
VENUE : DAR-ES-SALAAM-
TUITION : US $1750 Per participant (for tuition and training materials only)
Driving Etiquette, VIP, and protocol management is a specialized program designed to help
professional drivers, chauffeurs and transportation service providers to effectively manage and
transport VIPS, executives and other high profile individuals.
This course covers a ranges of topics, including understanding protocol and vip management,
professional driving and conduct, vehicle selection and preparation, communication and security,
driving etiquette techniques. Understanding VIP and cultural diversity, and dealing with unexpected
situations. The goal of this program is to equip chauffeurs/ drivers with the knowledge set skill and
confidence to provide safe, comfortable and professional transportation experience for their VIP
passengers while adhering to proper protocol and etiquette.
SPECIFIC COURSE OBJECTIVE.
Enable participants to understand who a customer is and the importance of a customer
Enable participants to develop time management skills and assist participants to appreciate how management works.
To help participants identify workplace stress and how to cope with stress.
To enable participants to have good work ethics.
COURSE CONTENT
Customer care
Who is a customer?
What is customer care
How to deal with difficulty customers.
Interpersonal skills
Assertiveness
Personal development
Time Management and Target setting
Develop work plans
Managing up
Professionalism and Etiquettes
Grooming
Dress code
Safety
Health
Workplace ethics
Code of conduct
Work protocol
Stress Management